Terms Of Use
The Long Walk will utilize its online ecommerce facility (the website) to sell goods and services including event and fundraising merchandise including tee-shirts, music CD’s, DVDs and other event memorabilia, event ticketing and online donations.
Currency of transaction is Australian Dollars (AUD) only
*Please note that all monetary amounts are in Australian dollars and include GST where applicable
Delivery policy
Postage and Delivery Order processing timescales. For online / phone orders, Australia wide orders will be despatched within 5 working days after your order is placed.
For postal / faxed orders, Australia wide orders will be despatched within 7 working days after your order is received.
Delivery timescales
After your order is dispatched, for non express items, Australia Post estimate delivery will take 5 – 7 working (or business) days for metropolitan areas, however this often takes less time. If your address is within a non metropolitan area, Australia Post may take longer to deliver your goods.
If you select Express Post as your preferred postage method, the delivery of your goods will be 1 – 2 working (or business) days after your order is despatched.
Please note that your order may be sent in more than one parcel.
Delivery Cost
Delivery charge within Australia
For delivery within Australia, postage and handling is 15% of the goods total, with a minimum of $6.00 and a maximum of $16.00.
Delivery charge within New Zealand*
For delivery to New Zealand, postage and handling is 20% of the goods total, with a minimum of $15.00 and a maximum of $40.00.
Overseas freight charges*
Postage and handling is calculated as 15% of the goods total. For delivery overseas, outside Australia (except New Zealand), the delivery charge has a minimum charge of $40.00 and a maximum charge of $100.00. If you wish to contact us in respect of International delivery charges, please email admin@thelongwalk.com.au.
Overseas orders
We are happy to take overseas orders through the Internet. Please note that, in order to make fulfilment of overseas orders manageable, there are a few requirements:
1. Payment for the order must be by Visa, Mastercard or AMEX.
2. You must stipulate whether you wish the goods to be sent by airmail, economy air or seamail within the field 'special instructions'.
Consumer Data/Privacy policy
The Long Walk Trust, is strongly committed to protecting your privacy while interacting with us. We comply with the National Privacy Principles, set out in the Privacy Amendment (Private Sector) Act 2000. The purpose of this Privacy Statement is to tell you what kind of information we may gather about you when you visit our site or purchase off-line from us, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information.
Collection of Information
The information that The Long Walk Trust collects is personal information used to fulfil orders for our products and services, and to provide information requested from us. We collect personal information that lets us know the specifics of who you are such as your name, postal address, phone number, or email address, when you provide it to us. We also keep information relating to the products and services you order and their value, and any donations given. If you order using a chargecard your credit card number is stored against your order on our computer, in order to fulfil that order for you. All personal information is stored on a secure server, unable to be accessed from the internet.
Use of Personal Information
The Long Walk Trust will only use the personal information you have chosen to provide us for the purpose for which you provided it. The Long Walk Trust will not use it for any other purpose without your consent. If you order any goods or services from us, we will use your name and address to send you future catalogues and offers related to our services. E-mail addresses may be used for contacting you about details of an order or notifying you of new products or sales. E-mail details will not be shared with any other organisation without your permission. You can decide not to receive these catalogues and offers at any time by contacting us, and requesting to be taken off our mailing list or e-mail contact list.
Cookies
Our on-line shop at www.thelongwalk.com.au uses a technology called 'cookies'. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive to facilitate your shoppingexperience. The cookies used by us do not collect personal information and we do not combine information collected through cookies with other personal information to tell us who you are, your screen name or e-mail address. Credit card information is never stored in the cookie.
All details on the on-line order form are encrypted before sending to The Long Walk Trust, using SSL technology. When ordering using SSL you will have a message come up about Certificate Authorisation which varies depending on what browser you are using. e2commerce provides our Certificate Authorisation which means that they have authorised that we are in fact The Long Walk Trust.
Disclosure
There will be occasions where it will be necessary for us to disclose your personal information to third parties. For example, if you purchase products online or through our catalogues, and use a chargecard, we will need to disclose your personal information to third parties in order to receive payment and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside The Long Walk Trust unless you have authorised us to do so.
No sale of personal information
Under no circumstances will The Long Walk Trust sell or receive payment forlicensing or disclosing your personal information.
Access and Correction - Personal Data
If The Long Walk Trust holds your personal information we will where possible provide you with access to the information. We will take reasonable steps to correct the information so that it is accurate, complete and up to date, when informed of any errors in the information.
Complaints About Privacy
If you have any complaints relating to privacy issues on our website, or through our mail order services, please notify us and we will address them.While we accept no liability for any material on websites linked to ours, we will investigate all complaints.
Changes to The Long Walk’s Privacy Policy
If we decide to change the The Long Walk Trust’s Privacy Policy, we will post those changes here on our website. A printed copy of this privacy policy is available by contacting us.
Our Mailing Address is:
The Long Walk Trust
PO Box 17
ESSENDON VIC 3040
Telephone, Fax and email
03 9230 0300 from within Australia.
Phones are staffed between 9am and 5pm (Eastern Time) weekdays.
Please leave a message if calling outside these hours.
Fax: (03) 9370 6804
Email: admin@thelongwalk.com.au
Security capabilities and policy for transmission of payment card details
Secure Shopping
You can shop at The Long Walk Shop online with confidence. You can check that you are in secure encryption mode if your browser displays a padlock symbol in the header or footer of the browser window Your financial details are processed through this website securely using the latest 128-bit SSL (secure sockets layer) encryption technology. Your credit card transactions are then processed by the ANZ Bank.
Permanent Establishment
The Long Walk
Essendon Football Club
Napier St
ESSENDON VIC 3040
AUSTRALIA
Customer service contact, including electronic mail address and telephone number
admin@thelongwalk.com.au
03 9230 0300
Returned merchandise and refund policy
DAMAGED OR UNSATISFACTORY GOODS RECEIVED
If you are not satisfied with the condition of the item received, please return the item to The Long Walk at the address below. The Long Walk will replace goods that
1. have been damaged in transit if the damage is due to the fault of The Long Walk.
2. Have a manufacturing fault
3. The Long Walk will endeavour to replace sizes if we have another size requested in stock.
WHO PAYS POSTAGE FOR RETURNS?
We pay postage if there was a mistake on our part or goods are damaged. You pay postage if goods are in excellent condition but you’ve changed your mind. Send returns to The Long Walk, PO Box 17, ESSENDON VIC 3040
ANY QUERIES? PLEASE CALL US ON 03 9230 0300